Shipping Policy

Handmade Process

All apparel items are made within two weeks and shipped.

All underwear are ready to ship within1-3 days.

Shipping

Canadian and U.S orders take 3-6 days to arrive once shipped

European orders take 15-20 days to arrive once shipped

Australia, Japan and New Zealand orders take 1 month to arrive once shipped

> EU customers please leave your phone number at checkout- this is for shipping purposes

Once your order has shipped we are unable to make any changes (including address changes). 

We only ship during business days and Sundays. Once your order has shipped, you will receive a Shipping Confirmation email with tracking.

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the carrier's sort facility. 

For some shipping companies, it can take several days for the tracking information to update in the system. 

Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Ras Apparel has no control over these charges, nor can Ras Apparel predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information. 

Lost/Stolen/Damaged/Major Delays Packages:

Ras Apparel is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Rasapparel is not responsible for your package being delayed due to external reasons beyond our control. e.g natural disasters or random border inspections.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. If you have made a mistake please let us know before it is shipped!

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at info@rasapparel.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.